Leveraging over 75 years of experience in automated assembly machinery and equipment, Arthur G Russell Company (AGR) is proud to provide our customers with industry-leading support and field services, both enabled by an Industry 4.0 (i4.0T) hardware and software interface.

AGR will first work with our customers to understand the reporting, data, support, and service needs with a thorough, detailed interview process. After gaining complete understanding, AGR will provide industry-leading engineering and services to integrate the hardware into your machine and/or production line, while working with your IT department to ensure the highest levels of cybersecurity.

AGR is renowned in the industry for its customer support and service. The following items outline the base needs and three subscription-based support and service levels to keep your machine operating at factory acceptance levels.

The Importance of a Robust Support Program

Workforce

Workforce

Speaks to today’s challenges with retiring team members who had a deeper level of knowledge no longer available and the challenge with finding and keeping talent today.

In this role, AGR helps bring continuity to knowledge of how things have been performing even during those times when your staff may be changing or if there are gaps in the knowledge base.
Performance

Performance

Bringing a different level of knowledge to your team when it comes to understanding the equipment as well as being able to leverage the actual data in order to find gains that are often not obvious especially when you have different shifts and operators.

A partner to help you hit the numbers and deliver the performance that the line was meant to achieve.
Support, PM & Troubleshooting

Support, PM & Troubleshooting

A team that is there to help you stay ahead of potential issues with the scheduled preventative maintenance (PM) trip to handle routine maintenance as we prescribe and to be able to identify other wear or spare part needs.

Not to mention set response times when you need troubleshooting assistance or support. In all, providing the service and support that helps minimize lost production time.
Expertise

Expertise

We engineered and fabricated your AGR machine and know the mechanics inside and out.

Who better to help protect your investment than service and support from a team of subject matter experts that built your machine.

Our manufacturing customers are also experiencing the effects of the skilled worker shortage. Given this shortage, our customers are relying on our expertise now, more than ever, for sustained operations and continued high efficiencies of their production lines.

Step 1: Machine/Line Readiness Assessment

Being able to leverage the machine information to make data-driven decisions is predicated on having the proper industrial internet of things (IIoT) information.

The first step in the Industry 4.0 IIoT journey is the overall equipment assessment

AGR will work with you to assess the status and readiness of the existing equipment, station by station, as well as the data collection infrastructure.

After the machine or line assessment task, AGR will provide a report and quote for AGR to supply the services and materials needed to make your equipment i4.0T ready.

Some of the questions we will ask are:

  • What kind of station information is needed?
  • What sensors are needed for this information, and does it exist?
  • What are the current maintenance tasks for each station and the machine at-large and are there sensors that can help detect the need for that maintenance?
  • Is there a PLC capable of integrating all the needed data? If not, is a data concentrator/DAQ unit needed? If so, is there a place to mount it and power it?
  • Is there a machine network, and is there an existing data network?
  • Does your management support this project and do you have proper support and funding?

Base Requirements For All Levels

A base hardware platform is required to interface to your machine control hardware to allow AGR to interface to collect data.

This equipment will be installed and integrated into your machine/production line control system, enabling data to flow from your machine to the cloud so both you and AGR can monitor your machine’s performance.

This opens the ability to monitor performance and fault trends. Hardware is provided to allow your operators to better interface with AGR service and support personnel remotely.

This base system will consist of:

  • Industrial Computer with SQL Database installed.
  • Remote Support Hardware.
  • AR Glasses for Remote Support.
  • Network Interface Hardware.
  • IIoT Sensors (cost and installation quoted separately).

Not all companies have the same needs and with the current skilled labor shortage, some are finding it difficult to adequately staff. The I4.0 technologies-enabled support level methodology lets our clients choose the appropriate amount of support that augments their staff to help keep their production lines operating at high OEE.

Silver Level

The Silver Level provides entry level data interface. To participate at the Silver Level, the Base Requirements and any IIoT needs determined in the assessment, must be purchased and installed.

This level offering is for those who require exposure to IIoT data and web-based screens.

The following items are included with the Silver Level:

  • PLC to database interface software which provides locally hosted reporting screens for live and historical information.
  • Four base standard screens for OEE and downtime data. Additional screens available through a separate quote.
  • Two web-enabled screens available via smartphone or tablet.
  • Cell enabled device for AR-based remote support.
  • 40-hour block of remote support. Discounted hourly rate for additional hours.
  • Response time from time of initial call—within 1 business day.

Gold Level

The Gold Level provides an intermediate-level data interface with basic trend-based analytics. Base Requirements and any IIoT needs determined in the assessment, must be purchased and installed.

This is a step up from Silver for those who require exposure to IIoT data, web-based screens, and trend-based analytics with alerts.

The Gold Level offering includes everything listed in Silver plus the following:

  • Cloud-based data repository, with web reporting and cloud computing analytics.
  • Weekly AGR Remote monitoring services to look at production, fault, and alarm data to help provide direction to potential maintenance or process issues.
  • Additional 80-hour block of remote support (total of 120 hours). Discounted hourly rate for additional support hours required over and above the subscription allotment.
  • One preventative maintenance service trip, with a maximum of 40 hours on site, to perform routine maintenance as described in the AGR manual and, via a separate order, any items highlighted during monitoring or discovered while onsite (travel and living costs not included).
  • Response time from time of initial call—within 8 hours.

Platinum Level

The Platinum Level provides an advanced level data interface with trend-based analytics and artificial intelligence. Base Requirements and any IIoT needs determined in the assessment, must be purchased and installed.

This is a step up from Gold for those who require enhanced visibility into production data and advanced analytics for process and fault predictions, web-based screens, and trend-based analytics with alerts.

The Platinum Level offering includes everything listed in Silver and Gold Levels plus the following:

  • AI hardware and software subscription (to be installed in industrial PC listed in Basic Requirements).
  • Additional weekly AGR Remote monitoring services to look at production, fault, and alarm data weekly to help provide direction to potential maintenance or process issues.
  • Additional 80-hour block of remote support (total of 200 hours). Discounted hourly rate for additional support hours required over and above the subscription allotment.
  • Two preventative maintenance service trips, a maximum of 40 hours on site per trip, to perform routine maintenance as described in the AGR manual and, via a separate order, any items highlighted during monitoring or discovered while onsite (travel and living costs not included).
  • Response time from time of initial call—within 4 hours.

Not sure which support level suits your needs? No worries! Our initial assessment will help steer you in the right direction. Need more info? Just ask!

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